Great news! Crittercism is featured in Gartner’s latest APM Report – Cool Vendors in APM! READ OUR PRESS RELEASE
Here’s a snippet from the report, download the full version HERE.
Why Cool: With the massive growth of native mobile applications, there are issues with platform diversity, code quality and performance of these applications. Crittercism helps by performing crash monitoring, analysis and application launch tracking. Having raised $18.7 million in funding during the past two years, the vendor is moving from monitoring application usage and behavior toward facilitating the mobile operations team, to understand and troubleshoot usage and performance of mobile applications. Crittercism was founded in 2010 by several computer science students from Massachusetts Institute of Technology (MIT) and Johns Hopkins University, and a talented designer from MIT’s architecture program. The vendor has built a product that is relied on by a large number of mobile application providers. In order to use the service, the application must be instrumented using the software development kits (SDKs) that currently support Android, iOS, Windows Phone 8 and generic HTML5 applications. Once compiled into the application, mobile device information about the performance, usage and stability of the application are tracked, in addition to data about the device itself. This data is sent to the Crittercism SaaS infrastructure, where it is processed and resulting alerts and reporting are displayed to the application provider. Current customers include a long list of high profile mobile application providers, including LinkedIn, Netflix, Shazam, Pinterest, Home Depot, Urban Outfitters and eBay. Crittercism and its technology are widely adopted and provide value to those struggling with the emerging mobile application market. The vendor’s pricing is based on the number of monthly active users of consumer facing apps, and the number of devices for employeefacing apps.
Challenges: Forging new ground in the mobile performance monitoring space while other APM companies are also moving in this direction will be difficult and highly competitive for Crittercism. Measurement based pricing becomes difficult to sustain, especially with a growing set of features and increased data being collected. This is more of an issue because Crittercism is currently using Amazon Web Services (AWS) for its infrastructure versus a traditional data center, which would allow a lower operational cost.
Who Should Care: The current core target buyers are development organizations, application owners and application support organizations managing mobile applications. IT operations professionals should consider understanding and integrating mobile application operations groups, which normally exist in lineofbusiness groups or other application support groups. Getting ahead of technologies that will be moving to mainstream operations requires proactive thinking, and mobile APM products will help operationalize the current offshoot that mobile applications represent.
We highlight emerging APM offerings bought by multiple buyers, including IT operations, application support, development and lineofbusiness application owners. These offerings encompass an understanding of network performance, the Internet’s health and critical mobile application performance.
+ The health of an application is not confined to views from the data center network alone, but also includes the Internet and mobile carrier networks.
+ Application performance monitoring (APM) as a service is evolving at a rapid pace versus APM offerings that are confined to onpremises deployment models only.
+ Analytics are intrinsic to evolving APM solutions, as the complexity and diversity of data collected requires not only sophisticated reporting, but also more sophisticated mathematical algorithms to provide the IT technician or lineofbusiness user with insight.