Cyber Monday? We call it Mobile Monday…

Are you ready for the onslaught of traffic to your mobile app?

Keeping track of errors and crashes can be a tough thing to do, but with Crittercism we reduce that headache and give developers and support teams actionable feedback in real-time so you can get to the bottom of a customer’s issue as soon as possible.

When the traffic to your app increases so quickly, your app can react in unexpected ways. We here at Crittercism understand that everyone needs to make sure their business is running smoothly, as such, we’ve put together a list of some of the common things to keep an eye on, how Crittercism can help you help your customers, and what these errors might look like if they do occur.

Top 6 Tips for Mobile App Monitoring During Traffic Spikes:

1. Transaction Failures – With Crittercism’s Metadata you can attach metadata to each user so you can identify their behavior, view trends and correlate data to specific events. By adding this data to users, you can track down and solve support issues rapidly.

2. Server Timeouts –  When you have an onslaught of consumers using your app, whether it’s transaction related or not, you can use Crittercism’s Handled Exceptions allow you to track the errors and address them immediately. For example:

try {
    // Server call
} catch (error type) {
    // notify user of failure and give them a timely option to try again
crittercism.logHandledException(errorObject);
}

3. Bad Responses / Requests – Is your app crashing from bad server responses? You can use Crittercism’s Breadcrumbs to trace your app back in time. Our time machine allows you to add debugging statements to your code so you can see exactly what the user was doing right before a crash, what button they clicked on or what they were purchasing when the crash happened.

4. Third Party SDKs / Cloud Services – Any third party technology running in your app (analytics, social networks, third party plugins, mobile app development platforms, etc.) that makes a network request can cause crashes or issues in your app. By using Crittercism’s Alarms, you can be notified when a crash has occurred and fix it immediately. It’s like an insurance plan against 1-star ratings!

5. OS Specific Crashes – Ice cream sandwich vs. Jellybean, iOS5 vs. iOS6? Use Crittercism Diagnostics to identify which OS is causing your app headaches.

6. Device Specific Crashes – HTC, Galaxy Nexus, DROID RAZR, iPhone, iPad? Do you know how your app is performing across all of the devices that you customers are using? With Crittercism Diagnostics, you can see if your app is crashing on which devices and how often so that you can identify and fix any device specific issues quickly.

Happy Bug Fixing!

- The Critters